Errors & Troubleshooting
Common errors, issues, and system fixes.
By Emma and 2 others3 authors5 articles
Exception errorIn this article, we explain what you need to do if you're seeing an exception error when logging in to Access People Planer.
Unable to see cancellation type on planning screenIn this article, we explain how to view all cancellation types on the planning screen.
No option to send rota or payslip to employees via emailIn this article, we explain what to do if no option is showing to send rota or payslips to employees.
No option to send invoices via emailIn this article, we explain what to do if there's no option to send invoices via email showing.
Actual or planned times are showing on payroll or invoice incorrectlyWhat to do when actual or planned times are showing incorrectly on payroll or invoice, including how the multi-tab export handles visit times.