There may be times where certain visits aren't showing any hours on payslip or invoice. The reason for this is likely due to the setting option to hide hours for each service type. You can't change or amend the hours on the invoice alone to resolve this. Instead, you need to configure the setting appropriately.
To configure this setting appropriately, please follow these steps:
Click Settings.
Click Service User.
Click Service User.
Click Service.
Click Types.
Click the service type you wish to configure.
Click On Invoice/On Payroll.
Select Hide Hours to tick or untick the checkbox, as required.
Click Save.