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Cancelled visit showing on the wrong invoice period

In this article, we explain how to amend an invoice if a cancelled visit is showing.

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Written by Lucy Robbie
Updated this week

In order for the cancellation to show for the correct invoice period, you'll need to unaccept the last two periods and regenerate.

Unaccept an invoice

To unaccept an invoice, follow these simple steps.

  1. Click Finance, then click Invoice.

  2. Click Management.

  3. Locate the periods you need to unaccept and click unaccept on the relevant period.


Generate an invoice

Once you have unaccepted an invoice you'll then need to regenerate and accept the invoice. To do this follow these steps.

  1. Click Finance.

  2. Point to Invoice, then click Management.

  3. On the Invoice Run list, select your run.

  4. Under Generation Status, click Generate?


Accept an invoice

After you've generated and checked your invoices, you can accept it by clicking Accept? to the right of the invoices.

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