This would be due to there being no rate for that specific service type on the invoice rate sheet.
Add service type to a rate sheet
To add a service type to the rate sheet follow these steps.
Click Settings, then click Finance.
Click Invoice, then click Rate Sheets.
Click into the specific rate sheet.
Select the Revisions tab.
Click into the current revision.
Select the Details tab.
Click the plus icon in the top right.
Add the new service type.
Click Save.
Check the visit dates
If the service type is showing on the rate sheet but the Invoice rate is still £0, it would be due to the date of the visits being earlier than the date the Invoice is set to be effective from.
The dates need to be checked in two places: first, the service user, and then in the settings.
Service user
Click Service User, then click Service User.
Click Find, then select the relevant service user.
From the QuickLinks click Service Funder.
Select the Service Funder.
From the QuickLinks click Rate Sheets.
Ensure the From Date is before the affected Visit's Date.
Settings
Click Settings, then click Finance.
Click Invoice, then click Rate Sheets.
Click into the specific rate sheet.
Select the Revisions tab.
Ensure the from date is before the affected visit's date.