In instances where an employee has completed a visit using the Access Care Planning app but the data has not synced to Access People Planner, it is recommended that the employee's device connectivity be verified first. The employee should be asked to manually sync their device and ensure they can access a stable internet connection.
If the device is not synced, the visit data won't be transmitted to Access People Planner, resulting in incomplete or missing records. Prompt action to address connectivity and syncing will help maintain accurate and up-to-date scheduling information across platforms.