There may be multiple service types of the same description e.g. two service types on the system called personal care & support.
Only one of these may exist on the employee's rate sheet. However, as the visits are generated from the service user service requirements, it may not be the same service type being used.
There are multiple ways to resolve this:
Add the duplicate service type to the pay rate sheet.
Change the service type on the visit manually.
Rename the duplicate service type to do not use or something to that effect.
Make sure the service type is on the pay rate sheet.
If the pay rate sheet isn't showing on the visit, but is attached to the employee, please check the following:
Click Settings.
Click Finance, Payroll, then click Rate sheets.
Highlight the Rate Sheet.
Select the Revisions tab.
Highlight the revision.
Ensure the Default Rate Sheet is set to Employee.
Click Save.
If you're unable to see the default rate sheet, you need to make sure the Service Funder pay rate sheet tab is enabled.
To check this, please follow the below.
Click Settings.
Click Other.
Click Modules & Functions.
Select Service User under Functions.
Scroll down until you find Funder Rate Sheet - Pay.
If the option is showing ticked, this does mean it is disabled. To get this option enabled for you. Please raise a case with support here.