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Duplicate visits showing under a service user

In this article, we explain why visits can show multiple times and how to resolve this.

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Written by Emma Ianson
Updated over a week ago

If you're seeing multiple of the same visit for one service user, this is due to their visits already being generated. Once these are generated and you change a service user's branch or area, or create a new service order in the same period, it can cause the visits to double up.
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If you re-save the affected Service Requirements in Service Orders this will update the generation and fix the visits.
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If this doesn't resolve the issue please raise a case including the following information:

  • Client ID.

  • Service user's name.

  • Date and time of example visits.

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