If you're unable to see an employee on the payroll run and period generated, this is due to the employee being associated to another payroll run.
To change this, please follow these steps:
Hover over Employee.
Click Employee.
Click Find.
Click into record of the missing employee.
Click into Payroll Tab.
Check they are on the right run and change if required.
Click Save.
Click Regenerate Payroll.
If the employee has a £0.00 rate, we would like to recommend checking the service type settings. It may be set up to hide if £0.00.
You can check this by following these steps:
Click Settings.
Click Client/ Service User.
Click Client/Service User.
Select Service, then Types.
Select the Service type in question.
Click On Payroll tab.
If Hide if Zero is ticked, any employee who has a £0 rate for this service type won't appear on their payroll.