If your terminal is no longer working as expected, we may need to swap out your machine for a new one. We need the faulty terminal back, which can be sent to us by filling in the form below:
Send us your device back
Once we confirm you need to send us your terminal, follow these simple steps.
Get your case number by contacting us on the Customer Success Portal, or email us on [email protected]
Download and fill out the RMA form, then place the form in the box with the devices you’re returning.
Return your device to:
Access TEC
Home Ground Barn
Pury Hill Business Park
Nr Alderton
Towcester
NN12 7LS
Once we receive it we’ll process your request.
Delivery Timeframe
Our team aims to send devices out within 10 working days from receiving the device back.