Use heatmaps in Access People Planner to compare visit demand with employee availability hour by hour. You can then spot where cover may be short before your week starts.
What the heatmaps show
Each heatmap is a grid. Each row is a day of the week, and each column is an hour from 00:00 to 23:00. Each cell is coloured to show how busy that hour is.
Open the heatmaps
Follow these steps to open the heatmaps and set the date you want to view.
Click Planning, then click Visit.
Click Planning, then select Heatmaps from the top menu.
đTip: This is under Insights; you may need to scroll to the top of the menu to see this.
Use the Heatmap dropdown at the top of the screen to choose what to measure.
Use the date picker to select the first day you want to view. The grid shows that day and the six days after it.
Choose a heatmap
Select the heatmap that matches the question you want to answer.
Option | What it shows |
Visits per hour | The number of visits in each hour. Use this to see demand patterns across the week. |
Employee availability per hour | The number of employees available in each hour. |
Service visits vs. employee availability | Visits compared with employee availability, so you can spot hours where cover needs a closer look. |
Colour guide
â ď¸Important: The colour meaning depends on the heatmap you have selected. Check the dropdown before you read the colours.
Visits per hour
Colour | Meaning |
Red | No visits in that hour. |
Amber | Fewer than six visits. |
Green | More than six visits. |
Employee availability per hour
Colour | Meaning |
Red | Fewer than five employees are available. |
Green | More than five employees available. |
Service visits vs. employee availability
Colour | Meaning |
Red | Less than 0 |
Green | Between 0 and 10 |
Amber | More than 10 |
Example: check next week's cover
Use this example to check the cover for the coming week before you finalise your plan.
Click Planning, then click Visit.
Click Planning, then select Heatmaps from the top menu.
From the Heatmaps dropdown, select Service visits vs employee availability.
Set the date picker to the first day of next week.
Review the grid and note any hours shown in red or amber.
Adjust your planned cover for those hours in the planner.
Tips
Use Visits per hour to understand demand across the week.
Use Service visits vs. employee availability to check that you have enough people to cover that demand before the week starts.
đNote: The heatmap reflects the data in the system at the time you open it.