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Visits not showing public holiday rate

In this article, we explain how to resolve when the public holiday rate isn't showing on visit on planning screen.

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Written by Emma Ianson
Updated over a month ago

Visits that were generated prior to public holiday dates being put on the system won't show on the visits. However, this does pull through at time of invoice or payroll generation.
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To check Public Holidays are set up please follow these steps:

  1. Click Settings.

  2. Click Finance.

  3. Select Public Holiday, then select Public Holiday record.

  4. Click Type and select from the following options Primary, Secondary or Tertiary, as required.

  5. Click Save.

Make sure all changes and updates to rate sheets have been accepted by clicking Apply? on the rate sheet revisions once changes and updates have been saved.

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