End a Service Order in use
Click Service User, Service User.
To locate the Service User's record, click Find.
Click the required Service User's record.
Click Service Order. There are a couple of options:
To end the whole service order, on the General tab, add the End date.
To end specific Service Requirement Orders, on the Service Requirement tab, click the Service requirement record and add the End date.
Click Save.
End a service order that has not been used
Click service user, then service user.
Click find, select the relevant client record.
From the QuickLinks select service orders.
Use the bin icon at the end of the relevant row to delete the order.
If following the above steps hasn't resolved your issue, please raise a new case online and reference the title of this article.
Include the following information:
Name of client.
Service order is still showing as active.
Bill payer that shouldn't be active.
Screenshot of the details or displayed error message.