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Visits missing on invoice after changing the service funder's invoice run

In this article, we explain how to resolve visits not appearing on the invoice after changing the funder's run.

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Written by Emma Ianson
Updated over 3 weeks ago

If the invoice isn't generating visits after changing a funder's invoice run, this is normally caused by the visits still existing on the original invoice run.


To resolve this, you need to regenerate the original invoice run and remove the visits from there. After this, regenerate the new invoice run again.
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It's also worth checking what date the new rate sheet is starting from to make sure all visits are included within the correct dates.

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