This password reset method does not apply to Access Evo users. For Access Evo users, please click here.
Change your own password
To amend your own password:
Log in using your current password.
In the top-left of the screen, click on your username.
Enter your new password into the New Password (Optional) box.
Enter your new password again into the Repeat New Password box.
To save, click the save button.
Change another user's password
To change another user's password, you need access to the settings menu.
Click Settings.
Point to Other, then point to Profiles & Users.
Click Users.
Click the arrow
button next to the user.Enter a new password in the Change Password field.
To save, click the save
button.
Once this has been saved, it clears the change password field and the password has successfully changed.
If you're unable to change a password, please raise a new case online and reference the title of this article.
📌 Note: We can't accept password change requests over the phone.
Please include the following information:
Your Client ID.
Your username.
A mobile number to send the new password to.