Service suspends can be used to pause a service user's care. For example, if they need to go to the hospital, you can suspend their service, which means that their calls won't show on the planning screen, preventing you from allocating visits.
Create a service suspend
To set up service suspends on your system you will first need to create suspend reasons. This can be done by following these steps.
Click Settings, then click Service User.
Click Service User, then click Suspend reasons.
Click the plus icon, then create your suspend reason.
Click the save icon.
Add a service suspend to a service user
To add a service suspend to the service user, follow these simple steps.
Click Dashboard, then click Service User.
Click Service User, then click Find.
Find the relevant service user.
From the QuickLinks select Service Suspend.
Add the relevant details, then click the save icon.
📌Note: If you are unsure of the end date, leave this blank and it'll suspend all calls until an end date is entered.
Amend a service suspend
If you are need to change the cancellation type for all the visit that were on a service suspend, you need to end the original service suspend and start a new one with the desired suspend reason. To do this follow these steps.
Click Service User, then click Service User.
Click Find, then select the relevant service user.
From the QuickLinks, select Service suspend.
Select the service suspend you need to amend.
Enter the end date and time that you want to change it to.
Click the save icon, then add a new service suspend to the service user.