You may see an error when trying to open Access People Planner from Access Evo. This is usually caused by a missing profile configuration, a misconfigured redirect URL, a blocked user account, or a duplicate user record created during Evo migration.
⚠️ Important: All steps below need to be completed by a system administrator.
Error: 'This profile has no access to Access People Planner'
This error appears when the user's profile in People Planner does not have a modules and functions setting applied correctly.
To resolve this, follow these steps:
Click Settings, then click Other.
Click Profile & Users, then click Users.
Select the relevant user.
Click the Profile Details tab.
From the Modules & Functions dropdown, select the blank option.
Click Save.
Error: 'Sorry, you have been blocked'
This error appears on go.accesscloud.com when the user's account has been suspended or their Evo link has become invalid. It can also occur when a user's email address in People Planner does not match their Access Evo account.
To resolve this, follow these steps:
Click Settings, then click Other.
Click Profile & Users, then click Users.
Find the affected user and click their record.
Check the Access Workspace Linked Account field. Confirm the email address shown matches the user's active Evo account.
If the email is incorrect or shows a long string of characters instead of an email address, clear the field and re-enter the correct Evo email address.
Click Save.
Ask the user to log in again via Access Evo.
📌 Note: If the field contains a long character string rather than an email address, this means the employee record was linked to a deleted or invalid Evo account. Clearing and re-linking resolves this.
User is redirected to a password reset page or old URL
Some users are redirected to a password reset page every time they open Evo, or are sent to an old URL such as peopleplanner.biz instead of their live environment. This usually happens after Evo migration if the redirect configuration was not updated correctly.
To resolve this, follow these steps:
Click Settings, then click Other.
Click Integration, then click Integration Settings.
Click the Access Workspace tab.
Confirm the People Planner URL field contains your correct live environment URL.
If it is pointing to a demo, old, or incorrect URL, update it to the correct address.
Click Save.
Ask the affected user to clear their browser cache, then log in again via Access Evo.
📌 Note: If the user keeps being redirected to a password reset page, check whether the Force email migration setting is turned on in Integration Settings. If a migration deadline has passed, email-only users are required to complete Evo migration before they can log in.
User has a duplicate account or cannot be unlinked
During Evo migration, the system can auto-create a user record using a generated username code instead of the employee's email address. This results in two accounts existing for the same person. The employee then links to the wrong account and cannot access People Planner correctly.
To resolve this, follow these steps:
Click Settings, then click Other.
Click Profile & Users, then click Users.
Search for the affected user. Check whether more than one account exists with a similar name or email.
Identify the correct active account, which should use the employee's work email address.
On the employee record, clear the Access Workspace Linked Account field.
Re-enter the correct Evo email address.
Click Save.
Deactivate the incorrect auto-created account in Access Evo if it is no longer needed.
⚠️ Important: If you are unable to unlink the user through the settings menu, raise a support case via the Access Digital Assistant. Include the user's name, client ID, and the email address you need to link them to.
Still having issues?
If the steps above do not resolve the problem, raise a case via the Access Digital Assistant. Include the affected user's name, client ID, and a description of the error message you are seeing.