The holiday analysis report shows each employee's accrued holiday, hours taken, and remaining entitlement for the holiday year. In some cases, the figures in the report may not reflect what you expect, for example showing future bookable hours or outstanding holiday that appears to have already been paid. The sections below explain the most common reasons for this and what you can do.
Check the holiday scheme settings
Before raising a case, check the employee's holiday scheme is configured correctly. Common configuration issues that cause unexpected report values include the following.
The holiday year start date may not match the employee's actual holiday year. If this is wrong, accrual calculations will be off for the whole year. Go to Settings, then click HR, then click Holiday Schemes and check the year start date on the relevant scheme.
The Do Not Pay More Than Accrued setting controls whether the system caps holiday pay at the accrued amount. If this is not selected and the employee has taken more holiday than accrued, the report figures may look inconsistent.
If the employee's holiday scheme expired and has not been extended, the system stops accruing entitlement. Check that the scheme end date is set correctly or has been extended.
📌 Note: For more detail on how each field in the holiday scheme affects calculations, see the Holiday scheme value calculations article.
Terminated employees showing unpaid holiday
If an employee has been terminated and their holiday scheme is configured with Automatically pay on termination enabled, the system pays out any remaining holiday entitlement as part of the termination process. In this case, the holiday analysis report should show the entitlement as paid.
However, there is a known issue where the holiday analysis report may continue to show Future Bookable Hours for a terminated employee even after the termination pay-out has been processed. This is because the report calculation does not currently account for the leaver payment when working out remaining bookable hours.
If you are seeing this on a terminated employee's record, the holiday pay itself will have been calculated and paid correctly in payroll. The discrepancy is a display issue in the report only.
⚠️ Important: This is a known platform issue currently under investigation. A fix is being targeted for a future release. If you need to confirm what was paid to a terminated employee, check the payroll run for the relevant period rather than relying on the holiday analysis report.
Raise a case
If you have checked the scheme settings and the values still look incorrect, raise a case with support via the Access Digital Assistant.
Please include the following information within the case.
Name of this article.
Name of the employee.
Name of the holiday scheme assigned to the employee.
A screenshot of the report showing the incorrect values.
Whether the employee is active or terminated.